Thank you for choosing Fresh Plants! We are committed to ensuring a seamless and efficient shopping experience for our valued customers in the United Arab Emirates (UAE). Please review our Shipping Policy to understand the terms and conditions related to the delivery of your orders.
Order Processing:
- Orders are typically processed within 2-4 business days, excluding weekends and public holidays.
- You will receive an email confirmation with your order details once your order has been successfully placed.
Shipping Methods:
- We offer reliable shipping services to locations across the UAE.
- Standard shipping is available, and the estimated delivery time is 2 business days.
- Express shipping options are also available for faster delivery.
Shipping Charges:
- Shipping charges are calculated based on the weight of your order and the delivery location.
- You can view the shipping charges during the checkout process before finalizing your order.
Tracking Your Order:
- Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number.
- You can track your order by entering the provided tracking number on our website or the courier service’s website.
Delivery Partners:
- Our self-courier services to ensure the safe and timely delivery of your orders.
Delivery Times:
- Delivery times may vary depending on your location and the shipping method chosen.
- While we strive to meet the estimated delivery times, unforeseen circumstances or external factors may cause delays. We appreciate your understanding in such situations.
Shipping Restrictions:
- We currently ship within the UAE only.
- We do not ship to P.O. boxes. Please provide a physical address for delivery.
Delivery Confirmation:
- A signature may be required upon delivery to ensure the safe receipt of your order.
- If you are unavailable at the time of delivery, the courier service will leave a notification for you to arrange a suitable delivery time or pick up from their facility.
Order Changes and Cancellations:
- Changes to your order or cancellation may be possible if your order has not been processed yet. Contact our customer support team promptly for assistance.
Contact Information:
If you have any questions or concerns regarding your order or our Shipping Policy, please contact our Customer Support team at sales@freshplants.ae.